DELIVERY & RETURNS

Delivery

We sell and ship our personalised jewellery and other items worldwide and our secure website is able to accept credit cards from all over the world (currency exchanges will be calculated by your credit card issuer). You can also use PayPal to pay for your goods.

If ordered during weekday working hours, we aim to dispatch orders the same day that they are placed (unless otherwise stated in the product description), even if they have been personalised and if you place your order by 1pm (Monday to Friday) and choose our express service you can receive your goods by the next day (though this is reliant on the courier/postal service).

UK Standard deliveries are made with Royal Mail. This usually takes 2 working days from dispatch.

International deliveries normally take around 7 days but this can be more depending on your location.

If a signed for shipping option is made, a signature will be required on delivery of your order. If you are out, the courier or postman will leave you a card detailing where the parcel has been left (either with a neighbour or at your local collection office) or how to arrange for a re-delivery. We are not able to leave messages for your parcel to be left in a safe place with this delivery method.

If your order has been left for you to collect at your local Royal Mail collection office it will be held there for approximately 1 week when it will be returned to us. The redelivery of this parcel will be at the expense of the customer.

Shipping prices

All orders are shipping by Royal Mail

UK (order value < £25) 1st Class £2.75
UK (order value > £25) Signed For Free
UK Next Working Day Special Delivery £6.95
UK Saturday Saturday Special Delivery £10.95
Europe International Tracked and Signed For £11.50
USA & Canada International Tracked and Signed For £18.50
Rest of the World International Tracked and Signed For £19.50


Important general advice: International deliveries outside the EU may be subject to customs clearance. These charges can include import duty, handling fees, local taxes and other costs. Jamie London is not responsible for these costs or for any delays caused by Customs or other government authorities. These additional charges will need to be paid by the customer to whom the goods are being delivered. Failure to pay these charges will mean that your parcel will be returned to Jamie London, UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.


Returns


Our customer’s satisfaction with purchases from our website is of utmost importance to us at Jamie London and we offer a 30 day return/refund period subject to the terms and conditions outlined below.

If for any reason you are not satisfied with your purchase, please contact us so that we can try to find a solution.

To be eligible for a return, your item must be unused, not have been personalised (see below) and in the same condition that you received it. It must also be in the original packaging.

Personalised jewellery (hand stamping/engraving etc): Personalised jewellery is not covered by the Distance Selling Regulations or this returns policy and cannot be returned or exchanged so please ensure that any information you enter for the personalisation is correct at the time of order. What is entered in the order is what we will personalise onto your item regardless of spelling or grammatical errors or conventions as these may have been requested by you deliberately.

Changes to personalisation after an order is placed are not possible unless we have not begun processing your order.

If you are returning items because they are unwanted or you want to exchange them we are unable to refund the postage cost and you will need to pay for both the return and additional postage costs for us to ship a replacement to you.

Faulty goods: In the unlikely event that you receive damaged/faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired at our cost. Again, please get in touch with us prior to returning any item to us so we can authorise your return.

To complete your return, we require a receipt or proof of purchase to be included with your returned item.

We strongly recommend using Royal Mail Recorded Delivery whenever returning goods in the UK and similar signed for services for international returns. Please always arrange proof of posting (available free of cost at post office counters) when returning goods. We accept no responsibility for items lost in transit when being returned to us by you.


Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return qualifies for a refund (if requested), then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 days.

Our refund policy lasts 30 days from date of delivery to you and you must return any authorised orders for exchange or refund within this 30 day period. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Late or missing refunds (if applicable)

If you haven’t received a refund after we have confirmed it has been processed for you, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us.


To return your product (once you have notified us as per the terms above), you should mail your product to:

Jamie London, The Studio, 12 Holmdale Gardens, London NW4 2LX, UK

Your statutory rights are not affected by these terms.